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1. How do I place an order?

2. Can I get a discount?

3. What is a "Purchase Order Number"?

4. What information is required for my order?

5. Can you provide quotes before purchase?

6. Which delivery company do you use?

7. What is your Delivery Time ?

8. How will I know if my order has been received or dispatched by you?

9. Can I track a shipped order?

10. Which Payment Methods do you accept?

11. How do I cancel my order?

12. What if I do not receive my order within your estimated delivery time?

13. What if I receive an item that is damaged?


 

1. How do I place an order?

    You can purchase directly from us,please click here.

2. Can I get a discount?

    We only offer more discount to those who make bulk purchases, please contact us directly. Please indicate the approximate quantity of the product you  want  to purchase in your email.In addition,please reference our Promotion policy.

3. What is a "Purchase Order Number"?

    A purchase order number is generated by the buying institution. It indicates that the requester is authorized to purchase the products.

4. What information is required for my order?
    We require the following mandatory information to process your order,please click here.

      5. Can you provide quotes before purchase?

          We can produce a quote or pro-forma invoice for you before you place an order,including the end price of the products, Hand fee, Package fee, Ice fee,Insurance if necessary.

        6.Which delivery company do you use?

            For international shipment, we use Fedex,TNT,DHL to send your products, you also can select which Logistics prefer,that can reach any country in the world

        7. What is your Delivery Time ?

          If the item is in stock, the delivery time will normally take 1-2 days in domestic, Otherwise, the delivery time can take 5 to 7 days;for the internatinal item the delivery date is approximately 1-2weeks.

      8. How will I know if my order has been received or dispatched by you?

We send order confirmation by email or fax for all orders. Please contact us if you do not receive an order confirmation from us. When your order is  dispatched, we notify you by email or by fax and provide package tracking numbers.

9. Can I track a shipped order?

The tracking number will be sent to you via email when it is available. You can check the delivery status on the carrier's website.

10. Which Payment Methods do you accept?

     For demestic customer, we accept wire transfer and check .For international ,We only accept T/T ,the Credit card payments can not be processed in China.

11. How do I cancel my order?

    1) If the product have been dispatched, the customer cannot cancel the order but they may return the product,the customer afford any charge including  shipping charge ,etc.especially the products must stored at good conditon,and can not affect second sell.

    2) Before an order is dispatched, if the customer wishes to cancel the order, they must notify Since Biotech within 24h. There will be no cost to the customer .

12. What if I do not receive my order within your estimated delivery time?

 Delays may occur due to conditions beyond our control, which may include situations rising from strikes, fire, arson, riots, earthquake, floods etc. You can   check the status of your shipment with the tracking number emailed to you when your package is shipped. If you did not receive the tracking number, please contact us at any time.

13. What if I receive an item that is damaged?

 If you find the item has been damaged during transportation, please contact us immediately within 48 hours upon receiving the product via email .

                                                                                                                        

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